Terms and Conditions

PLEASE READ CAREFULLY: By booking via phone, email, website, or apps, you confirm that you accept these terms and agree to comply with them.

“J&D House Services” / “We” / “Us”: Refers to J&D House Services.
“Customer”: The individual, company, or organization booking the service.
“Cleaning Visit”: The scheduled attendance at the property to perform agreed services.

2.1 Standard Bookings: A deposit is required to confirm. The remaining balance must be settled 24 hours prior to service or immediately upon arrival of the team.
2.2 Short-Notice/Same-Day: For any service booked within 72 hours of the appointment, full payment is mandatory at the time of booking to secure the slot.
2.3 Non-Payment: Failure to settle the balance results in immediate cancellation and forfeiture of the deposit.

3.1 Mandatory Utilities: The Customer must provide functional electricity and hot water. If cleaning proceeds without these at the Customer’s request, no re-clean or quality claims will be accepted.
3.2 The 20-Minute Rule: We allow a 20-minute grace period for access. If access is not granted within 20 minutes, the service is cancelled and no refund is issued.
3.3 Key Collection: If keys are collected from an agency, the Customer is responsible for ensuring the keys are ready. We are not responsible for returning keys to an agency unless a fee has been agreed in advance.

4.1 Reporting Window: Issues must be reported in writing to info@jdhouseservices.co.uk within 24 hours, with photo evidence.
4.2 No-Refund Policy: We do not offer cash refunds for dissatisfaction. Our liability is limited to a free re-clean of the disputed areas.
4.3 Limits: Only one complimentary re-clean session is permitted per booking.
4.4 End of Tenancy/Agency: We provide a 48-hour guarantee for private residents and a 7-day guarantee for Letting Agencies for inventory checks. This is void if new tenants or third-party tradesmen enter the property.

5.1 72+ Hours Notice: Full refund of deposit or free reschedule.
5.2 24–72 Hours Notice: Deposits are strictly non-refundable. A rescheduling fee may apply.
5.3 Less than 24 Hours Notice: Rescheduling is not permitted. The deposit is forfeited, and 50% of the total service cost is due.
5.4 Short-Notice Bookings: Bookings confirmed within a 72-hour window are 100% non-refundable and cannot be rescheduled.

6.1 Parking: The Customer must provide parking. Any meter costs or “Pay & Display” fees must be paid by the Customer.
6.2 Fines: If J&D is instructed to park in a specific area that results in a fine, the cost will be invoiced to the Customer.

7.1 J&D House Services is not liable for:

Scope of Work: Any tasks or areas not explicitly listed in the Customer’s written checklist or booking confirmation.
Instruction Policy: We operate strictly based on written instructions provided at the time of booking. We do not acknowledge or accept any requests made outside of this written agreement.
Cleaning Obstructions: Cleaning prevented by lack of utilities or unsafe property conditions.
Third-Party Interference: Any mess, footprints, or damage caused by tenants, guests, or tradesmen present during or after the cleaning.
Permanent Defects: Old stains, set-in mold, carpet burns, or pre-existing “wear and tear.”
Specialist Surfaces: Damage to marble, stone, or specialized wood unless written care instructions were provided in advance.
High-Value Items: Jewelry, money, deeds, stamps, or items of high sentimental value.
Living/Perishable Assets: Health of pets/plants or spoilage of refrigerated/frozen food.
Flooring: Damage to wood floors if cleaned with a wet mop at the Customer’s request.
Laundry: Any laundry items (sheets, towels, etc.) as this is not a standard J&D service.

8.1 Site Readiness: Building work must be 100% complete. The property must be free of construction tools and personnel.
8.2 Materials: We treat paint/plaster splashes with care but do not guarantee 100% removal on sensitive surfaces.
8.3 Settling Dust: We are not responsible for dust that settles 24 hours after the clean is completed.

9.1 Customers agree not to engage J&D staff independently for 12 months post-service. Breach results in a referral fee of £1,250 per staff member.

10.1 These terms are governed by English Law. Terms are subject to change without notice.
10.2 The latest version is always available at: https://jdhouseservices.co.uk/terms-and-conditions/