Terms and Conditions

J&D House Services

General Terms and Condition

PLEASE CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS AS THEY CONTAIN IMPORTANT INFORMATION CONCERNING YOUR BOOKING.

By placing a booking either over the phone, by e-mail, via the website or apps, you confirm that you accept these terms and conditions and agree to comply with them.

What is NOT included.

• External areas of the property or deep cleaning of venetian blinds are not including in our quote.
• The quoted price does not include extras like: Carpet and upholstery shampoo/steam cleaning, stripping and polishing floors, washing up by hands dishes, pans, plates, cutlery, crockery, utensils , dusting books, cleaning walls/ceilings, curtains, cleaning balconies/terraces, cleaning patios/gardens/, rubbish or waste removal is not part of our standard cleaning, those extra services are available at an extra fee.
• We do not move out fitted appliances: (such as Washing Machines, Driers, Dish Washers, Fridge and Freezers).
• Please note that we do NOT wash or clean/wipe painted walls or clean toilet brush.
• Does not include: Professional Oven Cleaning, Hob Cleaning, Extractor Hood Cleaning, Grill Cleaning. Those extra services are available at an extra fee. Only light clean will be done for above appliances (spray and wipe).
• Does not include: External window cleaning, balconies, conservatory, patios or garages to be cleaned.
• Does not include: Using our cleaners (wunderlist or other type apps). J&D House Services will be accepted to do only; checking the booking schedule and confirm work as completed (by ONE tick off, each booking). We are not responsible for bad connection or delay confirmation! Customer Cleaning check list will be using our cleaners if was provided to us. 
• Does not include: Inspection report of the property such as; Rooms Amenities, Kitchen Facilities, Bathroom Facilities, Check in/out inventory report. NOTE: The Customer understands that proper inspection should be done not by us or by our cleaners but by Customer or his Inspector, after our cleaners have completed the cleaning job!) J&D House Services will be accepted to do only; Provide feedback to Customer in follow situations; Cleaners find visual damage or visible problem example; water leak, toilet problems, blocked drain, not working electricity in the property.
• Does not include: Photographs reports, only in case if visual damages or visible problem as is stated above.

We will do our best to move furniture assisting us perform the Services, provided that any items of furniture can easily and safety be moved by one-two people.

Please ensure (Check Out Cleaning) the freezers, we do not take responsibility for defrosting freezers.

1. Definitions
1.1. In these Terms of Business, the following definitions apply:
“The J&D House Services”, “We”, “Us” – means J&D House Services
“Customers” – means the person, firm or corporate body together with any sub-sidiary or associated company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.

2. Quotations and Booking 
2.1 By making any booking with us, either over the phone, by e-mail or via the website or app, you confirm that you accept these terms and conditions and agree to comply with them.

2.2 All prices will be given via e-mail including our T&C.

2.3 Prices may vary with respect to the size, location and condition of the property or the item which requires cleaning.

2.4 J&D House Services not charge VAT. We provide all necessary professional cleaning materials and equipment.

2.5 The customer agrees to provide access to hot water and electricity, and to ensure sufficient lighting and thermal conditions in the property.

2.6 A minimum Charge of £75 applies to carpet or upholstery cleaning visit.

2.7 A £20 extra charge will apply if customer request to defrost freezer.

2.8 J&D House Services reserves the right to amend the initial quotation, should the client’s original requirements change or in case the client has provided wrong or incomplete information. Customer must be available to contact during the clean in case we need authorization for extra work. If we fail to hear from customer within an hour of initial contact regarding the matter we will proceed with the extra work and the extra fee will be due. If customer not agree to amend the initial quotation even client has provided wrong or incomplete information, then J&D House Services is right to cancel the cleaning service straight as client failure and the client entitle nothing.

3. Payment terms
3.1 Payment is due on completion of the job for cleaning.

3.2 The regular customer agrees that any outstanding amount owed to J&D House Services will be settled within 7 days.

3.3 The Customer understands that any (late payments) may be subject to additional charges.
3.4 The customer may not withhold any part of the agreed price, unless agreed by us in writing.

4. Cancellations
4.1. 1 days’ notice is required if customer cancels or re-schedules a cleaning appointment. NOTE: Notice must send to us by 5pm. Customer agrees to pay the 50% of the quote as a result of customer failure to make reasonable arrangements to send the notice in advance.

4.2. Customer agrees to pay 50% of the quote as a cancellation fee in the event of a lock-out causing our cleaners to be turned away by customer guest and refusal cleaning or requested only partial cleaning.

4.3. If keys are provided, they must open the lock without any special efforts or skills. Customer agrees to pay the full price of clean if the cleaner(s) cannot gain access to the property.

4.4 We reserve the right to cancel a clean should the property not be accessible. Customer agrees to pay the 100% of the quote as a result of customer failure to make reasonable arrangements for access if cleaner(s) cannot gain access to the property.

4.5 J&D House Services reserve the right to cancel service If our operatives are verbally or physically abused or discriminated in any way.

5. Complaints and Claims

5.1 Complaint are accepted only in writing. We will not consider any complaints that are notified after a period of 24 hours. Complaint must be reported to us in writing (info@jdhouseservices.co.uk) within 24 hours after the cleaning job has taken place. Failure to do so will entitle the Client to nothing.

5.2 We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

5.3 The customer accepts and understand that poor service must be reported within 24 hours from the service date, including official inventory report carried out within 24 hours of the service must be provided outlining shortfalls in the clean. The evidence of the poor service must provide with the photo. We not accept photo which was take with the zoom!  

5.4 Failure to do so may incur of flat getting slightly dusty from an airborne dust that settles an and may fail inventory check out inspection

5.5 Customer or his representative or client inspector, must be present at all times during the re-clean and at job completion.

5.6 Breakage/damage or theft must be reported within 24 hours of the service. Failure to do so will entitle customer nothing!

5.7 If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has taken place.

5.8 J&D House Services may take up to 2 working day to respond to a complaint.

5.9 J&D House Services not accept a complaint based on a inventory check report in case where the property has been occupied or light touch up works carried out in the period the checkout cleaning session and the inventory check.

6. Customer Satisfaction

6.1 Customer understand that he/she is NOT entitled to any refunds and may be entitled to a free re-clean in the following cases;

1. If the client or third party has not occupied, used or carried out work in any rooms/items in the property after a check out cleaning service has been carried out.
2. If the customer has informed J&D House Services of any issues within (24 hours) of the completion of the cleaning service, including is not completely satisfied with a cleaning job. Therefore, the customer must allow the cleaner to return to the property.
3. Customer or his representative/Inspector, must be present at all times during the re-clean and at job completion. J&D House Services reserves the right not to return a cleaner more than once.
   
   

6.2 A re-clean will be charged at 50% of the original service cost if the property has been occupied or further work has been carried out after the initial clean. J&D Cleaning is not responsible for any third-party interference. If the additional fee is not accepted, the re-clean will be declined.

7. Liability
7.1. The J&D House Services shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with.

7.2 J&D House Services reserves the right not be liable for;

1. Not completing tasks which are not stated on Customers task checklist provided by Customers.
2. Not completing tasks which are not part of the cleaning but stated as extra job on Customers task checklist provided.
3. Cleaning jobs not complete due to the lack of hot water or poor lighting conditions or due to any other obstruction to the cleaning process.
4. Third party entering or present at the customer’s premises during the cleaning process.
5. Failing to remove old/permanent stains that cannot be removed using standard professional carpet cleaning methods.
6. Existing damage or spillage that cannot be cleaned/removed completely using our cleaning detergents and equipment, or professional carpet cleaning equipment.
7. Damages caused to natural surfaces (such as marble, glass, wood or natural stone), unless you have notified us in writing of their presence before we commence the Services.
8. Electrical/ mechanical faults to any appliance or mechanical instrument, unless there is evidence of external impact.
9. To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, items of sentimental value, coins or goods or collections of any similar kind, unless we have confirmed in writhing that we accepted responsibility and you have given us description and value of those articles.
10. Any goods already proven defective or goods, which are inherently defective.
11. To pets or animal (including reptiles, fish and birds) whether in cage, tank or animal carrier.
12. To plants.
13. To refrigerated or frozen food or drink.
14. To data, files, software or digital contents of any computer or similar device.
15. To fragile and highly break items if they have not been secured or removed by the customer.
16. Any failing inventory checks or additional charges incurred by the customer if J&D House Services is not allowed to return to the premises to rectify any omissions or if a follow-up has been carried out not by ourselves without consent.
17. J&D House Services will not be liable for verbal requests made by customer to cleaners or office staff. All special request should be made clearly in writing to avoid miscommunication.
18. J&D HOUSE SERVICES will not be liable for fading of or damage; carpets, wood furniture, leather furniture, wall/wallpaper if we are asked to be cleaned them or it stated on Customer check list. Also, we cannot accept responsibility for wood floor if we are asked to clean the floor with a wet mop.
19. J&D HOUSE SERVICES will not be liable at all for; Room Amenities, Kitchen Facilities, Bathroom Facilities.
20. J&D HOUSE SERVICES will not be liable for the disposal of personal belongings left in the property being cleaned at the exit/check out cleaning if the customer has not specifically asked us to leave those in the property before cleaning.
21. J&D HOUSE SERVICES will not be liable for the Laundry condition of; Fitted sheet, Duvet set, spare pillows cases, bath sheet, hand towels, bath mat, tea towels, including their missing by Client Laundry Company. Not liable for; matching pillows case, existing marks are on or stains, quality of the press. Unless we do provide laundry services.
22. NOTE; Extra spare of laundry must be available during the cleaning in each apartment where was place booking. The extra bedding will be using only in case if some of fresh laundry are in not good condition or some items are missing from laundry bag by Laundry Company. If not available extra laundry, then cleaners will use only what they have available in the laundry bag even laundry are in not good condition! Customer will be notified immediately about the problem. If we fail to hear from customer within an hour of initial contact regarding the matter, then we are not reliable at all. Extra charge will apply £20 if Customer requested us to pick up any of spare/item from another Customer local apartment  or house to complete laundry task. Cleaners must be on site during Customer request!
23. J&D HOUSE SERVICES will not be liable for electrical/ mechanical faults to any appliance or mechanical instrument.
24. J&D HOUSE SERVICES will be responsible to complete ONLY CLEANING TASKS LIST checked √ in the checklist provided, and NOT for tasks which is part of serviced apartment inventory check! Extra work must be agreed in writing to avoid miscommunication.

7.3 J&D House Services is liable for:

1. Key replacement – lock smith fees only if keys were lost by our operatives. There is a £10 per household liability limit.
2. If Master key has been lost by our operatives, our liability is limited to £20.
3. Keeping all customer’s information confidential.
4. The repair of a damaged item at its cost if the damage was caused by a member of our staff. For this purpose, a representative of J&D House Services must be allowed to return to the client’s property in order to assess the damage in person and determine if it is possible to repair the damaged item. If the item cannot be repaired, J&D House Services will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a J&D House Services source upon payment of cleaning services rendered.

8. Equipment
8.1 Our Staff are instructed to use only our cleaning product and equipment on customer premises. However, if customers request for our staff to use their equipment J&D House Services shall not be liable for any loss or damage as a result.

8.2 The Client must provide running water, electricity and sufficient light at the premises where the service takes place.

9. Insurance
9.1 J&D House Service has public liability.

10. Employment of our staff by the Customer
10.1  Customer (You) agrees that will not employ or engage any of our staff to clean or engage in any home/office related services for you within 12 months of the last time that member of staff cleaned for you under this contract for services.
If customer breach this undertaking you recognize that this will cause us loss and such customer agree to pay us referral fee for the staff member of £1250 which we both recognize measure
of our loss of profit and the cost of finding and training their replacement.11. Law
11.1 These Terms are governed by the laws of England and are subject to the exclusive jurisdiction of the Courts of England. J&D House Service reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.