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J&D HOUSE SERVICES

TERMS & CONDITIONS

What is included in the end of tenancy cleaning service

Our extensive cleaning program is availible on our end of tenancy cleaning page.

 

What is not included in the end of tenancy cleaning service

External areas of the property or deep cleaning of venetian blinds, are not including in our quote.

Carpets and upholstery cleaning availible at an extra fee.

 

If you requiere external window cleaning, balconies, patios or garages to be cleaned, please let us know in advance and we will do our best to organize this for you.

 

Please note that we do NOT wash or clean/wipe painted walls.

 

We will do our best to move furniture assisting us perform the Services, provided that any items of furniture can easily and safety be moved by one-two people. We do not move out fitted appliances (such as Washing Machines, Driers, Dish Washers, Fridge and Freezers). If you require to be cleaned behind your fitted appliances you have to arrange for specialist to disconnect and move them out in order for our operatives to easily access and clean behind.

 

Cutlery, crockery, plates and kitchen utensils washing are not originally included in our service and can be arranged if required at additional cost.

1. Definitions

1.1. In these Terms of Business, the following definitions apply:

“The J&D House Services”, “We”, “Us” - means J&D House Services

“Customers” - means the person, firm or corporate body together with any sub-sidiary or associated company.

“Cleaning Visit” - means the visit to the Client’s service address by the Cleaner in order to carry out the Service.

2. Prices and Quotations

2.1 All prices listed on our website, given over the phone or quoted via e-mail are valid only for the respective size of property / item or amount of time.

2.2 Prices may vary with respect to the size, location and condition of the property or the item which requires cleaning

2.3 J&D House Services not charge VAT. We provides all necesarry cleaning materials and equipment except in the case of a regular cleaning service.

2.4 If the Client requests keys to be collected by the J&D House service’s operatives from a third party’s address outside the postal code of the serviced address then a £10.00 charge will apply. The charge will cover only the pickup of keys. If said keys need to be returned back to the third party’s address or any other address another charge of £10.00 will apply.

2.5 The customer agrees to provide access to hot water and electricity, and to ensure sufficient lighting and thermal conditions in the property.

2.6 A minimum Charge of £60A applies to each carpet or upholstery cleaning visit.

2.7 A £30 extra charge will apply if freezer has not been defrosted beforehand.

2.8 J&D House Services reserves the right to amend the initial quatation, should the client's original requirements change or in case the client has provided wrong or incomplete information. Customer must be available to contact during the clean in case we need autorisation for extra work etc. If we fail to hear from customer within an hour of initial contact regarding the matter we will proceed with the extra work and the extra fee will be due.

2.9 When a customer asks for a quotation we assume that the rooms in their property are of normal UK average size i.e.Living room up to 15ft x 15ft(4.5m x 4.5m), Dinning room up to 15ft x 15ft(4.5m x 4.5m),Double room up to 12ft x 12ft(3.6m x 3.6m),Single bedroom up to 8ft x 7ft(2.4m x 2.1m),Flight of stairs 13 steps, Hallway up to 4ft x 10ft(1.2m x 3m),Landing up to 4ft x 5ft(1.2m x 1.5m). If room are of larger sizes quotation would be subject to change.

 

3. Payment terms

3.1 Payment is due on completion of the job.

3.2 Payment can be made by BACS 3 days in advance of the clean.

3.3 Payment can be made with debit or credit card over the phone in advance of the clean. J&D House Services will not store or share the customer's card details.

3.4 The customer agrees that any oustanding amount owed to J&D House Services will be settled within 7days.

3.5 The Customer understands that any (late payments) may be subject to additional charges.

3.6 If payment is not made after terms of invoice, then the account will be passed to our debt collection agency, after which a charge of 20% of the initial invoice due will be added to the debt.You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the oustanding amounts.

3.7 The customer may not withhold any part of the agreed price, unless agreed by us in writing.

4. Cancellations

4.1. 3 days’ notice is required if customer cancels or re-schedules a cleaning appointment.

4.2. Customer agrees to pay 100% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 3 days prior to the scheduled appointment.

4.3. Customer agrees to pay 100% of the quote as a cancellation fee in the event of a lock-out causing our cleaners to be turned away; no one home to let them in; lack of water, electricity or poor lighting conditions available at customer’s premises, or the presence of a third party, such as builders or removal men or problem with customer’s keys.

4.4. If keys are provided they must open the lock without any special efforts or skills. Customer agrees to pay the full price of clean if the cleaner(s) cannot gain access to the property.

4.5 We reserve the right to cancel a clean should the property not be accessible or access is not granted within 30 minutes of arrival at the property. Customer agrees to pay the full price as a result of customer failure to make reasonable arrangements for access if cleaner(s) cannot gain access to the property.

4.6 The J&D House Services reserves the right to amend the initial quotation, should the Customers original requirements change.

 

5. Complaints and Claims

The customer accepts and understand that poor service must be reported within 3 days from the service date, and

official inventory report caried out within 24 hours of the service must be provided outlining shortfalls in the clean.

 

Breakage/damage or theft must be reported at inspection on job completion. Failure to do so will entitle customer to no return visit

or compensations of any kind.We do not offer refunds!

 

We kindly advice all customers that they must be completely moved out, and all rubbish removed from the premises prior to the clean taking place, if this condition has not been met, we can still carry out the clean, however we will not guarantee our service.

 

5.1 J&D House Services requires the presence of the customer or his/hers representative in the beginning and at the end of the cleaning sesion.

5.2 If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has taken place.

5.3 Failure to do so may incur of flat getting slightly dusty from an airbrone dust that settles an and may fail inventory check out inspection.

5.4 J&D House Services may take up to 2 working days to respond to a complaint.

5.5 J&D House Services not accept a complaint based on a invetory check report in case where the property has been occupied or light touch up works carried out in the period the end of tenancy cleaning session and the inventory check.

5.6 Complaint are accepted only in writing. Complaint must be reported to us in writing (contact@jdhouseservices.co.uk) on completion or in the following 3 days.

 

6. Customer Satisfaction

6.1 Customer understand that he/she is NOT entitled to any refunds and may be entitled to a free re-clean in the following cases;

6.2 If the client or third party has not occupied, used or carried out work in any rooms/items in the property after an end of tenancy cleaning service has been carried out.

6.3 If a task requested by the customer at the time of booking and agreed by J&D House Services was not completed during the cleaning service considering that sufficient time for cleaning was allowed /booked / paid.

6.4 If the customer has informed J&D House Services of any issues within 3 days of the completion of the cleaning service.

6.5 If the customer is not completely satisfied with a cleaning job, J&D House Services will re-clean any areas and items to customer's satisfaction as long as it possible to do so. Therefore the customer must allow the cleaner to return to the property.

6.6 Customer must be present at all times during the re-clean and at job completion. J&D House Services reserves the right not to return a cleaner more than once.

6.7 A re-clean will be subject to an additional charge of £100, if the client or a third party has carried out any type of work in the property or has occupied the property after the initial was completed.

6.8 Refund will be issued only: if the Client has cancelled a cleaning visit within the allowed time 3 working days prior to the start of the cleaning session and a payment has been already taken by the J&D House Services.

 

7. Liability

7.1. The J&D House Services shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indi-rect or consequential) which may be suffered or incurred by the Customer aris-ing from or in any way connected with.

7.2 J&D House Services reserves the right not be liable for;

7.3 Not completing tasks which are not stated on our task checklist;

7.4 Cleaning jobs not complete due to the lack of hot water or poor lighting conditions or due to any other obstruction to the cleaning process;

7.5 Third party entering or present at the customer's premises during the cleaning process;

7.6 Wear or discoloring of fabric or carpets becoming more visible once has been removed;

7.7 Failing to remove old/permanent stains that cannot be removed using standard professional carpet cleaning methods;

7.9 Existing damage or spillage that cannot be cleaned/removed completely using our cleaning detergents and equipment, or professional carpet cleaning equipment;

7.10 Damages caused to natural surfaces(such as marble , glass, wood or natural stone), unless you have notified us in writing of their presence before we commence the Services;

7.11 Damage to items or their loss if caused by any of the following reasons;

a) Goods not package by us, including those in wardrobes, drawers, or appliances, or in package, bundle, case or other container.

b) Cleaning, repairing or restoring goods, unless undertaken by ourselves.

c) Electrical/ mechanical faults to any appliance or mechanical instrument, unless there is evidence of external impact.

d) To jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, items of sentimental value, coins or goods or collections o f any similar kind, unless we have confirmed in writhing that we accepted responsibility and you have given us description and value of those articles.

e) Any goods already proven defective or goods, which are inherenthly defective.

f) To pets or animal(including reptiles, fish and birds) whether in cage, tank or animal carrier.

g) To plants.

h) To refrigerated or frozen food or drink.

i) To data , files, software or digital contents of any computer or similar device.

j) To fragile and highly break items if they have not been secured or removed by the customer.

7.12 The disposal of personal belongings left in the property being cleaned at the end of tenancy if the customer has not specifically asked us to leave those in the property;

7.13 If the customer has got items which need special cleaning methods and special cleaning detergents, J&D House Services reserve the right to refuse the provision of the cleaning detergents;

7.14 Any failing inventory checks or additional charges incurred by the customer if J&D House Services is not allowed to return to the premises to rectify any omissions or if a follow-up has been carried out not by ourselves without consent.

7.15 A reimbursement of any charges paid for a repair of a damaged item carried out by third party without our prior consent.

7.16 J&D House Services will not be liable for verbal requests made by custumer to cleaners or office staff i.e. to dispose certain items but not some, to accept or reject some deliveries made to the property, to locks but not others, to not clean certain areas, to do extra task not included in our tasks list. All special request should be made clearly in writing to avoid miscommunication.

7.17 J&D House Services ids liable for;

7.18 Key replacement - lock smith fees only if keys were lost by our operatives. There is a £100 per household liability limit.

7.19 If Master key has been lost by our operatives, our liability is limited to £150.

7.20 Keeping all customer's information confidential.

7.21 The repair of a damaged item at its cost if the damage was caused by a member of our staff. For this purpose, a representative of J&D House Services must be allowed to return to the client's property in order to assess the damage in person and determine if it is possible to repair the damaged item.If the item cannot be repaired,J&D House Services will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a J&D House Services source upon payment of cleaning services rendered.

 

8. Equipment

8.1 Our Staff are instructed to use only our cleaning product and equipment on customer premises. However, if customers request for our staff to use their equipment J&D House Services shall not be liable for any loss or damage as a result.

8.2 The Client must provide running water, electricity and sufficient light at the premises where the service takes place.

9. One-of clean

9.1 The quoted price does not include extras like: carpet and upholstery shampoo/steam cleaning, stripping and polishing floors, washing up dishes, taking more than 5 items out of cupboards and then putting them back in, dusting books, cleaning walls/ceilings, curtains, cleaning balconies/terraces, cleaning patios/gardens/, rubbish or waste removal is not part of our standard end of tenancy cleaning, those extra services are priced separately.

9.2 Please ensure all items are removed from kitchen cupboards, fridge / Freezers and Bathrooms, please ensure this process is completed prior to our arrival.

9.3 Please ensure the freezers is turned off prior to our arrival, we do not take responsibility for defrosting freezers but we will endeavour to defrost during our time spent at the property.

 

10. Insurance

10.1 J&D House Service has public liability.

11. Law

11.1 These Terms are governed by the laws of England and are sub-ject to the exclusive jurisdiction of the Courts of England. J&D House Service reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.

 

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