Frequently Asked Questions
Is your end of tenancy cleaning service fully guaranteed
Our service is fully guaranted! If there are any concerns from the landlord or estate agent, photos are taken to provide proof of the clean.If there is anything left not cleaned througt human error, we will be more than happy to come back and rectify this free of charge! Invetory checkout must be caried out within 24 hours of the completion of the clean, and any shortfalls reported within 3 days /72 hours of the clean! Our comprehensive end of tenacy cleaning program satisfies 100% of our customers/agents/landords.
Is Oven cleaning included in your end of tenancy cleaning?
Yes, professional oven cleaning is included in our end of tenancy cleaning service, as well as cleaning of all other appliances; washing machine,dishwasher, microwave,toaster, fridge..
Do I have to defrost my fridge and freezer in advance?
Please make sure freezer is defrosted one day in advance, as if it not, it will cost an extra £30 to defrost quicly.
Do you clean windows externally?
We can clean externally at an extra fee, if there is safe access to them, this is not included in standard end of tenancy cleaning service..
Do you provide cleaning materials and equipment?
Yes, we provide all cleaning materials and equipment needed for the clean.
Is the carpets and upholstery cleaning part of the end of tenancy service?
Vacuuming only of carpets and soft furnishings is including in the standard end of tenancy cleaning shedule, professional carpet and upholstery cleaning is also availible at an extra fee,
What do you use to clean carpets?
We offer both, hot water extraction also carpet steam cleaning,
Do you clean blinds as part of the end of tenancy service?
Yes, the cleaners can dust the blinds as part of the service, however deep cleaning will cost £15 per blind.
Do you wash paintend walls?
No, we do not wash painted walls, we only dust them and remove cobwebs. However we can offer repaint the room will cost extra.
What time slots are availible?
Cleaners starts at either 08:30 or 12.30pm Monday to Saturday subject to availability.
How many cleaners will turn up on the day?
The end of tenancy clean teams consist of one to three people..
You are insured?
All our end of tenancy cleaners are fully insured and trained professionals. We have public liability insurance up to 5 milion.